Privacy Policy of GEMFOREX

1. Our Commitment to You

GEMFOREX’s investment dealer services are provided by GEMFOREX operators (operating under the tradename ‘GEMFOREX’), which are parties that operate GEMFOREX, including but not limited to legal persons, incorporated organizations and teams that provide GEMFOREX Services and are responsible for such services. (hereinafter referred to as ‘GEMFOREX’ or ‘the Company’ or ‘we’).

We understand the importance of maintaining the confidentiality and privacy of personal information that we hold about our clients and other third parties. This Privacy Policy Statement (hereinafter ‘this Statement’) outlines how we manage and protect the personal information you give us and hold about our clients. By visiting our website and using our services, your agreement to this Policy is implied.

This Policy will be reviewed periodically to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. You should check this page from time to time to ensure that you are happy with any changes. Any information held will be governed by our most current Policy.

2. Collection and processing of personal information

When we collect, store and use your personal information. We are committed to being open and transparent about how we use your personal information.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our Website, including information provided when registering to open an Account, using our Website, subscribing to our services or posting material;
  • If you contact us or respond to surveys we may keep a record of that correspondence;
  • Details of any orders or transactions (historic or otherwise) that you have carried out through our Website;
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
  • Information about your computer, including IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This data does not identify any individual.

3. How we use cookies

When you use our website, we will use cookies to distinguish you from other users of our website. This helps us to provide you with a more relevant and effective experience when you browse our website, including presenting websites according to your needs or preferences and allows us to improve the site generally.

4. How we use the information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our website, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping, know your customer and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our Site, associated
  • applications and associated social media platforms;
  • for advertising and marketing, including to send you promotional information about our products and services
  • information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and
  • to consider your employment application.

GEMFOREX will be responsible to make available personal information if required to Mauritian Authorities, as permitted by law.

5. Who we disclose the information to?

Depending on the products and services concerned and the relevant restrictions on sensitive data, personal information may be disclosed to:

  • Potential successors in title to our business;
  • third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;
  • any organisation or person acting on your behalf to whom you request us to provide information, including your financial advisor, broker, solicitor or accountant;
  • third parties where it is necessary to process a transaction or provide services you have requested;
  • to a Trade Repository or similar;
  • Banks (where they request additional information following payments that you have made);
  • credit providers, courts, tribunals and regulatory authorities in response to legal and regulatory requests or other government agencies, as agreed or authorised by law;
  • auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, in any jurisdiction where we operate;
  • at your request or with your consent.

6. Rights in relation to your personal information

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting through an email on our website.

You also have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. To make a request, please write to us, verifying your identity and specifying what information you require.

We may charge an administrative fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

6.1. Legal bases for processing (for European Economic Area users)

f you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so, under applicable European Union laws. The legal bases depend on the services you use and how you use them.

This means we collect and use your information only where:

  • we need it to provide you with our services, provide customer support and personalised features and to protect the safety and security of our services;
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose; or
  • we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services.

7. Safeguard Measures

We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We limit access of information only to those relevant employees or partners that need to know the information in order to enable the carrying out of the Agreement between us. We do not hold or store Credit/Debit card data.

We have procedures in place regarding how to safeguard and use your information, for example, by requesting our Affiliates and employees to maintain the confidentiality of your information.

We will not keep your personal information for any longer than is required. In many cases, information must be kept for considerable periods of time. However, when we consider that information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

While we will use all reasonable efforts to safeguard our clients’ personal information , you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data transferred from you, or to you via the internet.

8. Your consent

By submitting any personal information (including, without limitation, your account details) to us you consent to the use of information as set out in this Policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on the Website. It is your responsibility to check the Privacy Policy when you submit information to us. Your use of the Website will signify that you agree to any such changes.

9. Personal information and other websites

We are not responsible for the privacy policies and practices of other websites even if you accessed a third-party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

10. Amendments

We may, at any time and at our discretion, vary this Policy. We will notify you, if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

11. How to contact us

If you have any questions regarding this Policy, wish to access or change your information or have a complaint, or if you have any questions about security on our Website, you may email us at the email displayed on our website.