About the Support

At GEMFOREX, we are focusing on providing the best customer support, even beginners of forex trading and those who are considering it for the first time can feel safe and trade with confidence.

No matter when you are from, you never have to worry about the language barrier. Our outstanding customer support team is compatible with English, Japanese, Mandarin and Taiwanese.

Our customer support center is in Ho Chi Minh City, Vietnam, there are native Japanese speaking staffs on the team.

Inquiries are accepted by chat or email, we will respond in the way our customers feel the most convenient.
Business hours is from 10:00 am to 5:00 pm (GMT+9) on weekdays.
Depending on the content of the inquiries the response time might vary, however we aim to respond within 24 hours.

If you have any questions, please feel free to contact GEMFOREX support.